CELEBRATION ORDERS

Once you've decided to go ahead with your bespoke order, to
secure your date & order we require a 25% non-refundable deposit. For
Celebration orders an Invoice will be sent to you one week before your
collection date for you to pay the remaining 75% balance on your order.

If your order is under £50, then it is payable in full at the time
of ordering. If you have requested a delivery service, the cost of this
will be included in the final, agreed price.

WEDDING CAKES

All wedding cake prices are tailored to each design.

Once a quotation has been sent, your date will be held for 1 week. 

To secure your date a 50% non-refundable deposit must be made. An Invoice will be sent to you 4 weeks before your wedding day for the remaining 25 balance on your order to be paid.

If you wish to pay in multiple instalments, this can be arranged
upon confirmation of the order.

Dates are not secured unless the deposit has been
paid.

Wedding cakes with less than 4 weeks’ notice will have to
be paid in full. 

Any changes made to wedding cakes must be made at least 6 weeks prior.  

Once a cake has been delivered and set up, I cannot be
held liable for any damages done. 

Cake stands hired by the client must be returned within 2 days of
the event (unless previously arranged).

COLLECTION or DELIVERY

COLLECTION – Once you have set a collection date and time you must
stick to this.

A LATE FEE will be charged to you if you are 15mins late which will need to be paid before your order is handed over.

DELIVERY - For celebration cakes, delivery is available at an
extra cost depending on location and subject to availability.

Wedding Cakes and any tiered cakes above 2 tiers cannot be
collected and will only be delivered to your specified venue – charges for
delivery and set ups will be included in your quote.

​TRANSPORTATION OF YOUR CAKE

Cakes, as with many food items, require certain temperature
control and careful transportation. 

Cakes must be kept on a flat surface, either in your passenger
foot well or the boot. I do not recommend holding the cake or placing it on a seat. Please ensure the heating in the car is off and if it is a warm day, make sure the AC has been running for some time before the cake goes in the
car.

Avoid all sunlight directly on the cake. Hold the cake by the base only and do not hold it against your body. When transporting cakes, yourself, ensure they have been in the fridge beforehand. Travelling with room temperature cake is most likely going to cause damage. Please drive very carefully as I can NOT be held accountable for any damages which may occur once a cake has left my possession. Please follow my advice to ensure the safety of your cake.

STORAGE

To keep your cake in a perfect condition it must be stored in the fridge or somewhere cool & dark on a sturdy supportive surface and kept
out of reach of children and pets. I advise bringing it up to room
temperature an hour or so before cutting and serving.

Some elements of your cake (charms, toppers, floristry wire,
florals etc) will need to be removed before serving.

Tiered cakes will be supported with dowels and a central dowel which is connected to the base of your board. Please remove all dowels before cutting your cake.

Once cut, wrap with cling film
and store in an airtight container in the refrigerator for up to 5 days. Before eating please allow your cake slices to come back to room temperature.

​WHAT IS YOUR CANCELLATION POLICY?

Deposits are non-refundable. Up to 3 weeks of your collection,
postponements will be allowed (subject to availability). There will, however, but an administration sub charge for this to happen of £20. Within 3 weeks of your collection NO refunds or credits will be issued for cancellations and postponements will NOT be allowed.

​Whilst we take every care to ensure no cross-contamination, please
be aware that all items made by ChellBells happen in a kitchen which
handles allergens.