Contact us and
FAQs

Contact us

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How to find me

We are located in Oxford OX4 1SS. We have the option for London collection points and delivery at an extra cost. Specific collection address will be sent after your order is placed.

Meet Chell

Chell has always been passionate about baking and since setting up her business in 2019 has focused on her goal of bringing happiness to people.

FAQs

All our cakes are customised to suit each event and/or specific requests. Prices vary depending on cake size, number of tiers, design complexity, collection/delivery, etc. and will be provided in initial quote.

What event are you planning? 
This may determine portions and cake size (e.g. birthdays generally serve party/dessert slices while coffee slices are usually served at weddings & corporate events).

How many guests do you aim to feed, and/or will other desserts be required or provided? 
If your cake will be the main dessert, it is best to consider serving larger portion sizes & increasing your cake size to cater to all guests. Alternatively, you can opt for a smaller cake if there will be other desserts offered.

Is your cake to be displayed, or devoured? 
We cannot always provide foam tier/s as certain designs are not attainable with this material. We also highly suggest opting for a grander REAL cake to enjoy rather than a fake
display cake.

Would you like to keep any tier/s or save some cake for later? 
Your cake can be best enjoyed fresh for up to 5 days, stored air-tight in the refrigerator, or 2-3 months in the freezer.

Cakes are booked on a first-in, first-served basis. Therefore, it is best to provide notice and pay the deposit
fee to lock in your date as soon as possible, especially for weddings, as we receive enquiries up to 1 year in advance. 
For smaller cakes, we require minimum 2 weeks' notice as this provides enough time to discuss, confirm quote & finalise brief. Alternatively, you can purchase from our READY-TO-ORDER options for last minute orders.

There are 11 flavours to choose from. You can choose up to 1 flavour per tier from our bespoke range. We also have a deluxe range too where you can choose a flavour from this section at an extra cost.

Yes, we do! Choosing a cake flavour can be super hard for anyone. You will be able to purchase a cake tasting postal box which are available to order throughout the year.

Due to the style of our cakes, we cannot offer Vegan, Dairy-Free, Gluten-Free & Egg-Free cakes options. We work within a kitchen
that handles NUTS, DAIRY, GLUTEN and SOY.

All our cakes are made from scratch, each cake will be filled with luxurious American Buttercream and covered in white chocolate Ganache.

Yes, if you would like to have a wow factor tall or tiered cake for your event but you don’t exactly need a lot of cake you can opt for a cake dummy. We do not provide discounts for dummy tier/s as the same amount of time & costs go into incorporating them into your cake.

Yes, delivery can be arranged at an extra cost depending on location, this is also subject to availability. For wedding cakes or cakes over 2 tiers delivery is compulsory. For a specific delivery quote or request, please enquire further.

Cake collection is available from Deptford, London SE85DD and must be organised in advance. Once you have booked in your cake, all your collection, transportation and storage information will be sent over to you. Address will be provided once your order is confirmed. All cakes are fully boxed and covered for secure and stable transportation.

Unless we are providing delivery services, all cakes that have left the premises are no longer our responsibility.

Strictly no refunds will be given for damages out of our control.

Cakes are best transported on a flat surface, such as the floor or boot of your vehicle, and air-conditioning must be always on.

Once you have completed your cake purchase you will be sent our Cake Care Guide which contains detailed guidance on transporting, storing and serving.

All cakes should be stored in the fridge. However, when it comes to your event/Cclebration you can display your cake at room temperature. It is highly advised that you store your cake in the fridge or in
an air-conditioned room for as long as possible before displaying it out for all your guests to see, especially in the warmer months.

While undecorated cakes are available, due to food safety and insurance purposes, we do not allow florists to decorate our cakes
for weddings and/or other occasions. However, we are happy to liaise with
vendors to organise collection/ delivery of flowers or on-site decoration. 

We strongly advise that you allow us the opportunity to organise florals for
quality control, health & safety purposes, so we can ensure flowers are as fresh as possible & in the best conditions to be used for cake decorating.

While inspiration images are totally welcome to get an idea of design, we WILL NOT directly replicate other cakes for copyright reasons and personal preference. All
cakes will therefore be bespoke and unique to each client. We like to describe our design style as 'intuitive.' Meaning, we can connect with certain elements and flow of design to attain a desired outcome or aesthetic.

Deposits are non-refundable. Up to 3 weeks of your collection, postponements will be allowed
(subject to availability).. There will however but an administration sub charge for this to happen of £20. Within 3 weeks of your collection NO refunds or credits will be issued for cancellations and postponements will NOT be allowed.

HANG TIGHT, we strive to reply to all enquires within 4-5 days.

MORE INFORMATION

FEEL FREE TO CHECK OUT OUR TERMS AND CONDITIONS FOR FURTHER INFORMATION.